Deskconnect desk.com for mac#
Deskconnect desk.com update#
Deskconnect desk.com plus#
Deskconnect desk.com mac#

Sharing data works just as easily the other way: Open the iOS app on your iPhone or iPad, and you can choose to send a photo (selected from any album in Photos), a document from a compatible app (DeskConnect installs an Open in DeskConnect option in the iOS Share sheet), or send the contents of the iOS clipboard. And DeskConnect has some Automator and AppleScript support for for more advanced uses. You can also select a phone number in your Mac’s Contacts app and use DeskConnect to send it directly to your iPhone’s phone app. For example, if you have a map open in your desktop browser, sending that URL to an iOS device results in the map opening in your iOS mapping app of choice (Maps, Google Maps, or Waze). The DeskConnect apps are smart enough to handle special URLs, too. The URL automatically opens on that device in the browser you’ve designated. Similarly, if you want to share a URL that’s open in your desktop browser, just make sure your browser is frontmost and then choose a device from the DeskConnect menu.

Deskconnect desk.com mac#

You can also select text in a Mac app, and then choose a destination device in the DeskConnect menu the selection is sent to the DeskConnect app on that device, where you can choose to open the text in Messages, Mail, Twitter, Facebook, a text editor, and so on.

DeskConnect 1.1.1 fixed the problem.) You receive-almost immediately-a push notification on the destination device that the file has been received. (Note that DeskConnect’s file-dragging feature was initially broken when Apple released OS X 10.9.2.

On the Mac, you can simply drag a file from the Finder to the DeckConnect icon in the menubar that opens a menu from which you can choose the iOS device to which you want to send the item. DeskConnect for Mac’s menu shows you the iOS devices you can send to.

Deskconnect desk.com for mac#

Once you install the free DeskConnect apps for Mac (Īpp Store link) on your various devices, and set up a free account, you can share photos, webpages, document files, and clipboard contents between the two platforms using DeskConnect clients for OS X and iOS. The Canvas technology that it makes it possible to display third party features available in the native interface is set to become available early next year.That’s the problem that DeskConnect seeks to solve, and by and large, it does a good job.

Deskconnect desk.com plus#

The telephony integration is available on launch in the Plus plan for $50 per agent per month together with a feature called Desk Connect that automatically syncs data on support cases to the Salesforce Service Cloud. That’s in addition to time-tracking software, e-mail services and everything that else that partners can come up with. also says that the new catalog allows businesses to close the loop on multi-channel support by adding telephony tools from partners such as Five9 Inc., NewVoiceMedia Ltd. The strategy is similar to what Salesforce is promising to do for the marketing department with the new iteration of its Social Studio that rolled out a days ago, but the value proposition is almost inverse. Many partners will be happy to gain new revenue opportunities for the relatively meager cost of plugging their offerings into.

The service also gives a way to complement its help desk service with value-added features without having to build anything.

Deskconnect desk.com update#

For example, a help desk agent could view the status of a package handled through a third party shipping service without leaving the console and update a customer on a live phone call. The App Hub gives customer support representatives (CSRs) access to data in other apps that can be useful for improving the customer experience. That integration enables small businesses to do things that were once nearly impossible with conventional customer relationship management systems. The service is aimed at small- and medium-sized businesses (SMBs) customers. launched a new application catalog for its service that aims to make an unprecedented amount of information available to support-desk employees via its AppExchange platform.